As a result of carefully planned and highly personalized AAP preparation, Kairos Services has a history of strong longstanding partnerships with our clients.

Our goal is to work with HR managers and specialists to maximize compliance in their Affirmative Action Programs.


Management Team - Marshall Mendez



Marshall Mendez served 20 years in various management positions with the Office of Federal Contract Compliance Programs (OFCCP), the Federal agency responsible for enforcing affirmative action. He was Director of Operations for the Dallas OFCCP Region, presently known as the Southwest and Rocky Mountain (SWARM) Region, with direct responsibility for supervising all OFCCP District Offices in the region when he left the public sector.

Prior to forming Kairos Services, Inc., Marshall was Vice President for a large consulting firm responsible for all activities related to affirmative action program development and implementation, EEO investigations, compliance audits, training and other program development. Marshall served on the Board of the National Industry Liaison Group, an organization that fosters open communication between Federal contractors and the OFCCP, and partners with the OFCCP in educating and promoting voluntary compliance throughout the country.

Management Team - Norma Brito



Norma oversees all Affirmative Action Services provided to Kairos clients.  Additional responsibilities include marketing, public relations, administration, as well as both external client training and internal specialist training.

Norma’s prior work experience includes both private industry and public sector management experience.  Her private industry includes federal contractor experience.  Norma graduated cum laude from Texas State University with a Bachelor’s degree in journalism and business administration.  Her Masters is in Counseling.

Norma has made presentations to the San Antonio, North Texas, El Paso and Waco Industry Liaison Groups (ILGs) in addition to presentations at SWARM Regional and National ILG Conferences.  Norma presented “Things You Wanted to Know About AAP’s but Were Embarrassed to Ask” at the last SWARM Conference in Dallas and received the second highest ratings of the conference.  Norma is a member of the Austin, Waco and San Antonio Industry Liaison Groups.



Nick is responsible for directing Kairos’ staff in the preparation and implementation phases of Affirmative Action Programs for Kairos clients. Additionally, Nick Paul is responsible for the development of continuing education for Kairos’ staff and provides technical assistance in EEO and affirmative action to Kairos clients. Serving previously as a Project Manager and Affirmative Action Specialist for Kairos, Nick has assisted contractors through both the development and implementation phases of effective workplace compliance strategies in Affirmative Action and Equal Employment Opportunity.

Prior to joining Kairos, Nick served as a team and squad leader with Special Operations’ 3rd Ranger Battalion, 75th Ranger Regiment in Operation Enduring Freedom in Afghanistan and Operation Iraqi Freedom. Nick graduated Magna Cum Laude from the University of Texas at Dallas. Speaking from his first-hand experience as a disabled combat veteran, Nick regularly presents compliance strategies to Federal Contractors covering new and forthcoming regulatory changes at local, regional and national ILG Conferences.

Nick Paul is the President of the North Texas Industry Liaison Group which covers Dallas-Ft. Worth and surrounding areas.



Jennifer is responsible for accepting/assessing/formatting data for preparing affirmative action programs as well as filing VETS and EEO-1 reports. Jen is also responsible for a variety of special projects such as data collection reports, evaluations, eLearning, and reviewing websites for accessibility.

Jen’s prior work experience includes outcome based program design, process implementation, evaluation design, leadership training, policy implementation and service on numerous state/national professional development boards and committees. Jen earned a Bachelor’s degree from Stephen F. Austin State University and a Master’s degree in Adult Education and Distance Learning from the University of Phoenix.



Will is responsible for directing affirmative action program development and implementation, auditing, and training for Kairos clients. His experience as a Bilingual (Spanish) Compliance Officer at the OFCCP investigating systemic discrimination in hiring, compensation, and testing, provides a unique perspective on the agency’s practices for contractors. Will excelled in finding ways to quickly utilize large and unstructured datasets using Excel’s Power Query and VBA, providing training to the OFCCP SWARM region while working in the Denver office for over seven years. Will speaks regularly at local and national ILG events. He earned an MBA and MS in International Business from the University of Colorado in Denver.


Key Associate Christie Hermann


Christie is Kairos’ Project Manager and brings 20 years of experience as an entrepreneur in the fields of IT and government compliance. Christie’s wide business experience and extensive education brings a wealth of knowledge to Kairos. In addition to preparing and reviewing AAPs and training AAP specialists, Christie is responsible for process improvements and assists with marketing.

Christie is a frequent presenter at National and Regional Conferences as well as at local Industry Liaison Groups (ILG) such as San Antonio, North Texas, St. Louis and the Washington DC Metro ILGs.

Key Associates - Elizabeth M Laiche


Elizabeth is the former OFCCP District Director of the New Orleans District Office and Little Rock OFCCP Area Office. As Director of these offices, Elizabeth was responsible supervising a staff of compliance officers in conducting compliance audits of Federal contractors and subcontractors throughout Louisiana and Arkansas.   She provides a full range of affirmative action and audit services to Kairos customers. Liz is a member of the New Orleans Industry Liaison Group.

Key Associates - Martha Dawson


Martha serves as a Senior AAP Specialist with expertise in dairy, beverage, training/rehabilitation services, and medical/health care industries. Her experience and knowledge of employment and training programs and her government background are invaluable assets in providing affirmative action and EEO services to our clients.

Key Associates - Jacob Wittig


Jacob is an AAP Specialist specializing in preparation and analysis of reports.  Jacob has a background in public policy having interned and worked as a staff member in the U.S. Senate, U.S. House of Representatives and to a former U.S. President.  He also provides guidance to the staff on legal matters and serves as a special assistant to the President of Kairos.  Jacob is a graduate of the University of Texas at Austin, Southern Methodist University Dedman School of Law and a member of the State Bar of Texas.

Key Associates - Lacrecia Lestourgeon


LaCrecia is an AAP Specialist specializing in data preparation and analysis as well as preparing AAPs. LaCrecia’s past experience in the engineering, health services and construction fields is serving her well in preparing plans for these and other industries. LaCrecia is Kairos’ liaison to the burgeoning San Antonio Industry Liaison Group.


Office Staff - Vivian


Office Staff - Crystal


Office Staff - Jaya